Shipping & Delivery Policy
1. GENERAL
a. This website with the URL shop.everglow.in (“Website/Site”) is operated by Everglow Jewellery, Purabi Paul (“We”, “Our”, or “Us”).
b. We are committed to delivering the orders placed by you in a timely manner and in accordance with this Shipping & Delivery Policy ("Policy").
c. Currently, we deliver products only within India, subject to the terms outlined herein.
d. You are advised to review our Terms and Conditions along with this Policy.
e. By using this Website, you agree to be bound by the terms of this Policy. If you do not agree, please refrain from transacting on the Website.
f. All prices on the Website are listed in INR (Indian Rupees). Your payment provider may charge in your local currency at the prevailing exchange rate.
g. All orders are subject to product availability. If a product is out of stock, you will be notified and a full refund will be issued using the original payment method.
h. We strive to ensure all products are delivered on time.
i. Please read this Policy carefully before making a purchase to understand your rights and our obligations.
2. DEFINITIONS
Customer: Any person purchasing goods for personal use and not for resale.
Website: Refers to shop.everglow.in.
3. COST OF SHIPPING
a. Shipping costs may vary based on product size, weight, packaging, and destination. Final shipping charges will be displayed at checkout.
b. Free shipping is available for orders above ₹499.
c. These shipping rates apply to all eligible deliveries across India.
4. SHIPPING UPDATES
a. Once your order is shipped, you will receive notifications via Email and SMS with tracking and courier details.
b. You can also track your shipment at: https://everglow.shiprocket.co/
5. HANDLING TIME
a. Orders are usually processed and dispatched within 1 day of being placed.
b. We strive for the earliest possible dispatch.
6. SHIPPING TIME
a. Delivery timelines vary based on the product and delivery location. Estimated delivery time is displayed at checkout.
b. All delivery timelines are indicative and may be affected by external factors.
7. INTERNATIONAL SHIPPING
Currently, we do not ship internationally. Deliveries are limited to locations within India only.
8. OTHER RULES
a. Shipping address can be changed within 2 hours of placing the order by emailing shop@everglow.in.
b. We aim to ship all ordered products together, but some products may be shipped separately due to availability or type.
c. Cash on Delivery (COD) is available only for selected product categories.
d. Partial refunds are permitted.
e. While we engage reliable logistics partners, we are not liable for actions or inactions of delivery personnel. Any disputes should be resolved directly between the customer and the logistics provider.
9. DELIVERY RESTRICTIONS
Some products may be restricted from delivery to specific regions. Such restrictions, if any, will be communicated at checkout or before.
10. MISSING OR LOST PACKAGES
a. If a product is lost in transit, we will offer either a free replacement or a full refund.
b. If the order is delayed or held at the courier office, customers must first contact the courier service before reaching out to us.
11. WRONG OR INCOMPLETE ADDRESS
a. It is your responsibility to provide complete and accurate shipping information.
b. Orders delayed or undelivered due to incorrect address details are not eligible for refunds or reshipment.
12. RETURNS & REFUNDS
a. We make every effort to fulfill orders as per the listed specifications. If due to unforeseen reasons the order cannot be shipped, we will cancel the order and refund the full amount.
b. Additional return terms may apply based on the product category. Please refer to our Refund Policy for details.
13. YOUR DATA
Your personal data shared during order processing and shipping is handled in accordance with our Privacy Policy.
14. CHANGES TO THIS POLICY
a. We may update this Policy from time to time. Please review it regularly before placing an order.
b. If you do not agree with the revised policy, discontinue using our services. Continued use will be considered as acceptance of the new Policy.
15. FORCE MAJEURE
We shall not be held responsible for delays or failure in order fulfillment caused by events beyond our control, including but not limited to natural disasters, pandemics, war, labor strikes, legal restrictions, or acts of God.
