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Shipping & Delivery Policy

1. GENERAL

a. This Website, accessible at https://shop.everglow.in and https://everglow.in, is operated by Everglow Jewellery and Lifestyle, represented by Surojit Paul (“We”, “Our”, or “Us”).

b. We are committed to delivering orders placed by You in a timely manner and in accordance with this Shipping & Delivery Policy (“Policy”).

c. Currently, We deliver products only within India, subject to the terms outlined herein.

d. You are advised to read Our Terms and Conditions along with this Policy.

e. By using this Website, You agree to the terms in this Policy. If You do not agree, please refrain from transacting on the Website.

f. All prices are listed in INR. Your payment provider may charge in your local currency at the prevailing exchange rate.

g. All orders are subject to availability. If a product is unavailable, We will notify You and issue a full refund to the original payment method.

h. We strive to ensure timely delivery of all products.

i. Please read this Policy before making a purchase to understand your rights and our obligations.

2. DEFINITIONS

a. “Customer” refers to any individual purchasing goods for personal use, not for resale.

b. “Website” refers to shop.everglow.in and everglow.in.

3. COST OF SHIPPING

a. Shipping costs vary based on product size, weight, packaging, and delivery location. Final charges will be displayed at checkout.

b. Free shipping is available for orders above ₹499.

c. These rates apply uniformly across eligible Indian addresses.

4. SHIPPING UPDATES

a. Upon dispatch, You will receive tracking information via Email and SMS.

b. Track your order at  Track Your Order

5. HANDLING TIME

a. Orders are generally processed and dispatched within 1 working day of confirmation.

b. We aim to dispatch orders as early as possible.

6. SHIPPING TIME

a. Estimated delivery time is 3 to 5 business days from the date of dispatch, depending on the product and delivery location.

b. Delivery timelines are indicative and may vary due to external factors such as courier delays, natural events, or unforeseen disruptions.

7. INTERNATIONAL SHIPPING

Currently, We do not offer international shipping. Delivery is restricted to locations within India.

8. OTHER RULES

a. You may request to change the shipping address within 2 hours of placing the order by emailing shop@everglow.in

b. Orders may be split into multiple shipments based on availability and product type.

c. Cash on Delivery (COD) is available only for select product categories.

d. Partial refunds will not be entertained.

e. While We work with reliable logistics partners, we are not liable for any actions or inactions of the delivery personnel. Any disputes should be resolved directly with the courier provider.

9. DELIVERY RESTRICTIONS

Some products may be restricted from delivery to certain regions. Such restrictions will be communicated during checkout or earlier.

10. MISSING OR LOST PACKAGES

a. If a product is lost in transit, We will offer either a free replacement or a full refund.

b. If the order is delayed or held at the courier facility, the Customer must first contact the courier provider before approaching Us.

11. WRONG OR INCOMPLETE ADDRESS

a. You are responsible for providing complete and accurate delivery information.

b. Delays or failures in delivery due to incorrect or incomplete addresses will not be eligible for refunds or reshipment.

12. RETURNS & REFUNDS

a. We make every effort to fulfill orders as per listed specifications. If We are unable to fulfill the order, it will be cancelled and fully refunded.

b. Some return terms may vary depending on the product type. Refer to Our  Refund Policy for more information.

13. YOUR DATA

The personal data You provide during order placement is handled in accordance with Our Privacy Policy.

14. CHANGES TO THIS POLICY

a. We may revise this Policy from time to time. Please review it regularly before placing an order.

b. Continued use of our services after updates to the Policy implies your acceptance of the revised terms.

15. FORCE MAJEURE

We shall not be held liable for delays or failures in performance due to events beyond Our control, including but not limited to natural disasters, pandemics, wars, strikes, changes in law, or any act of God.

16. CONTACT US

For any feedback, questions, or concerns regarding this Policy, please contact:

Email: shop@everglow.in